Responsibilities
- Developing trust relationships with a portfolio of major key clients.
- Handling, addressing, and resolving key clients’ complaints.
- Growing the business organically and inorganically.
- End-to-end support and coordination with customers to develop healthy relationships.
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams.
- Mastering the art of upselling, cross-selling and referral generation in the course of business.
- Prepare regular reports of progress and P&L forecasts and analysis to internal and external stakeholders using key account metrics
- Prepare monthly, quarterly, and annual reports and forecasts
- Able to work closely with the Sales team to assess the progress of the department and develop Sales strategy accordingly.